Your Privacy Is Our Priority
At ku9b, your personal information is kept with the highest level of security. This policy clearly explains what information is collected, how it is used, and what your rights are.
Introduction and Scope
This privacy policy applies to all individuals who use ku9b's website and services. By using ku9b's services, you agree to the terms of this policy.
ku9b is a trusted online gaming platform in Bangladesh. We place the highest importance on protecting our users' personal information. This privacy policy describes in detail how we collect, store, process and disclose information.
This policy applies to all ku9b services, including our website, mobile version, live casino, slot games, cricket betting, crash games and all other sections. If you do not agree with any part of this policy, please refrain from using our services.
We may update this privacy policy from time to time. We will notify you in advance of any significant changes. The latest version will always be available on this page.
What Information We Collect
ku9b collects only the information necessary to provide its services. A detailed description of the information collected is provided below.
Personal Identity Information
The following information may be collected during account registration and identity verification:
- Full name and date of birth
- National ID card or passport number
- Email address and phone number
- Current address and postal code
Financial Information
The following information is required to process deposits and withdrawals:
- bKash, Nagad or Rocket account number
- Bank account details (where applicable)
- Transaction history and amounts
- Identity verification documents
Technical Information
When you use our platform, the following information is collected automatically:
- IP address and device type
- Browser version and operating system
- Session duration and page visit data
- Information collected through cookies and similar tracking technologies
Gaming Activity Information
Collected to improve your gaming experience and ensure responsible gaming:
- Play history and preferred games
- Bet amounts and win/loss records
- Time spent on the platform
- Set limits and self-exclusion information
Purpose of Information Use
ku9b uses collected information only for lawful and specific purposes. We never sell your information to unauthorized third parties.
| Purpose | Description | Legal Basis |
|---|---|---|
| Service Delivery | Managing accounts, processing transactions and ensuring the gaming experience | Contract performance |
| Identity Verification | Confirming user age and identity, preventing fraud | Legal obligation |
| Security | Fraud detection, anti-money laundering and platform protection | Legitimate interests |
| Customer Support | Resolving issues, handling complaints and providing assistance | Contract performance |
| Development and Analysis | Improving platform quality and resolving technical issues | Legitimate interests |
| Communications | Important updates, security alerts and account-related notifications | Legitimate interests / consent |
| Responsible Gaming | Identifying excessive gaming and providing support | Legal obligation |
Information Sharing and Disclosure
ku9b never sells your personal information to third parties for commercial purposes. However, sharing information may be necessary in certain specific circumstances.
Service Providers
Limited information is shared with trusted third parties who assist in operating our services. This includes payment processors (bKash, Nagad, Rocket, bank transfers), identity verification services and technology infrastructure providers. These parties operate under our instructions and may not use your information independently.
Legal Authorities
Relevant information may be provided in response to court orders, government directives or lawful requests from law enforcement agencies. In such cases, we provide only the minimum information required. Where applicable, we will endeavor to notify you, though this may not always be possible due to legal obligations.
Business Changes
If any change occurs to ku9b's business structure (such as a merger, acquisition or asset sale), your information may be transferred to the new managing party. In such cases, we will notify you in advance and ensure your information remains protected to the same standard.
Cookies and Tracking Technologies
What Are Cookies and Why We Use Them
Cookies are small text files stored on your device. ku9b uses cookies to improve your browsing experience and ensure the platform functions correctly.
We use the following types of cookies:
- Essential Cookies: Necessary to maintain login sessions and security. Without these, the platform will not function properly.
- Functionality Cookies: Remember your preferences and settings, such as language preference.
- Analytics Cookies: Used to understand how the platform is used, which helps us improve our services.
- Security Cookies: Used to detect and prevent fraudulent activity.
Managing Cookies
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the platform.
In most browsers, you can configure settings to delete cookies, block new cookies or receive a warning before cookies are set.
Information Security Measures
ku9b uses industry-standard technology and practices to protect your information.
SSL Encryption
All data transmissions are secured with 256-bit SSL encryption, protecting your information from third parties.
Secure Servers
Your information is stored in secure data centers with both physical and digital security measures in place.
Continuous Monitoring
Our security team monitors systems 24/7 and quickly detects any unusual activity.
Access Controls
Only authorized personnel have access to necessary information. All access is logged and audited.
In the Event of a Security Breach
If a security breach occurs that could put your personal information at risk, ku9b will notify you and the relevant authorities within the timeframe required by law. We will take the necessary steps to resolve the issue promptly and improve our measures to prevent it in the future.
Information Retention Period
ku9b retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or for as long as retention is required by law.
In determining retention periods, we consider the following:
- Financial transaction data is retained for the period required by law even after an account is closed
- Identity verification documents are retained for the mandatory period
- Gaming history and logs are kept for a specific period in accordance with responsible gaming regulations
- Customer support communications are retained for an appropriate period to ensure complaints are resolved
- Marketing preference data is retained until you request otherwise
Once the retention period has expired or upon your request, we securely delete or fully anonymize your information so that you can no longer be identified.
Your Rights Regarding Your Information
You have important rights over your personal information at ku9b. We are committed to respecting these rights.
Right of Access
You may find out at any time what information we have collected about you and request a copy of it.
Right to Rectification
If there is any inaccuracy in your information, you may request a correction. We will update it promptly.
Right to Erasure
In certain circumstances you may request that your information be deleted, though this may not be possible where a legal obligation exists.
Right to Restrict Processing
In some cases you may request that the processing of your information be restricted or stopped.
Data Portability
You may request your information in a structured, machine-readable format.
Right to Object
You may object to processing based on legitimate interests, particularly in the case of direct marketing.
Contact Us to Exercise Your Rights
To exercise any of the rights listed above, please contact our support team. We provide assistance in both Bengali and English and will review your request promptly.
Email: [email protected] | Live Chat: Available 24/7
Protection of Minors
Policy for Users Under 21
ku9b is a platform for users aged 21 and above only. We do not knowingly collect any personal information from minors. Age verification is completed during the account registration process.
If we discover that a person has accessed the platform by providing false information and is under 21 years of age, we will close their account and delete their personal information through the appropriate process.
If you believe that a minor is using our platform, please notify us at [email protected].
Third-Party Services
External Service Providers
ku9b uses certain trusted third-party services to operate, such as payment gateways and game providers (e.g. Pragmatic Play, Spribe, JILI, PG Soft, etc.). These service providers follow their own privacy policies.
ku9b is not responsible for the data practices of these third parties. We recommend that you review their privacy policies before using their services. However, we only work with third parties whose data protection standards are consistent with our own.
For payment processing — bKash, Nagad, Rocket, and bank transfer — the relevant service provider's own security standards and privacy policy will apply.
Policy Changes and Updates
Notice of Changes
ku9b may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A notification will be displayed when you access the platform
- The "Last Updated" date at the top of this page will change
Continued use of ku9b after any changes will be taken to mean that you have accepted the revised policy. If you do not agree with the changes, you may request to close your account.
Previous versions may be provided upon request. To inquire, contact us at: [email protected].
Contact and Complaints
Privacy-Related Inquiries
If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please contact our support team. We provide assistance in both Bengali and English.
Live Chat Support
Use our 24/7 live chat for a quick resolution. Our trained support team is always ready to answer any privacy-related questions.
Available 24 hours a day, 7 days a week
Your data is protected — play with peace of mind
SSL encryption and fair play are guaranteed at ku9b. Log in today and enjoy safe gaming.
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